Pro­blems with online boo­king sys­tem

The online boo­king sys­tem of the asso­ciac­tion of local tour ope­ra­tors in Lon­gye­ar­by­en has recent­ly been upgraded, but does not work as expec­ted. As a result, espe­ci­al­ly small com­pa­nies have expe­ri­en­ced los­ses of 60-70%, in one case up to 95%. Some are afraid of serious con­se­quen­ces for the future of their com­pa­nies, often run by only one per­son, who­se eco­no­mic­al sur­vi­val in some cases depen­ded on taking exter­nal paid jobs.

Major sup­pli­ers, who enjoy bet­ter visi­bi­li­ty on the mar­ket also through other chan­nels, are faced with com­pa­ra­tively minor pro­blems.

The tour operator’s socie­ty, lead by the direc­tor of the lar­gest local play­er, rejects cri­ti­cism and makes the sup­pli­er of the soft­ware respon­si­ble. It is also said that not all of the smal­ler com­pa­nies have made their home­work during the pro­cess.

Source: Sval­bard­pos­ten 6/2011

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