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With­dra­wal

You may can­cel your con­tract in wri­ting (eg letter/form pro­vi­ded tog­e­ther with orde­red items, or e-mail to order@spitsbergen-svalbard.com) wit­hin two weeks without giving rea­sons or by retur­ning the goods in ori­gi­nal, unda­ma­ged con­di­ti­on. (Plea­se make sure you add a cus­to­mer ser­vice tele­pho­ne num­ber or (pre­fer­red) email address to use in case of ques­ti­ons regar­ding a return/refund). The time limit begins after rece­i­pt of this noti­fi­ca­ti­on in wri­ting, but not befo­re the goods have been recei­ved by the reci­pi­ent.

The revo­ca­ti­on must be sent to:

Spitsbergen-Svalbard.com
Ship­ping Depart­ment
MaLou Heger
An der Wohr­te 23
18059 Hucks­torf
Germany/Deutschland

You, the cus­to­mer will be liable for the cost of retur­ning the goods. If goods have been dama­ged in tran­sit plea­se retain all pack­a­ging for inspec­tion and noti­fy us immedia­te­ly upon recei­val. Later claims can­not be accep­ted. We will replace dama­ged goods free of char­ge.

If the cus­to­mer is unab­le to return the recei­ved goods eit­her in total or in part or only in dete­rio­ra­ted con­di­ti­on, the cus­to­mer shall indem­ni­fy us for the loss in value, if app­li­ca­ble. This shall not app­ly in the event that the dete­rio­ra­ti­on of the sur­ren­de­red goods is due to the inspec­tion of the goods – as it would have been pos­si­ble in a shop. The cus­to­mer shall, moreo­ver, avoid such lia­bi­li­ty of indem­ni­fi­ca­ti­on by refrai­ning from using the goods as if he owned them and fur­ther refrai­ning from any action that would dimi­nish the value of the goods.

We will refund by the same means of pay­ment as you used to make your purcha­se, if not expli­ci­te­ly agreed dif­fer­ent­ly bet­ween both par­ties.

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last modification: 2018-12-10 · copyright: Rolf Stange
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